THE WATTS CONNECTION
Which would you rather hear?
“Your report is well written, insightful and gave me much to think about” or “Nice report”?
“That tie really stands out and makes you look authoritative” or “Nice tie”?
Compliments are easy.
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Should I or Not?
When Words Become Demeaning
When We Sap Motivation
Expectations
Expressing Care & Concern
Right Fighting
The Blame Game
Compliments
2009: I'm Sorry
The Other Side: Listening
Complaints: Creating Allies
Ah, Er, And ...
When Tensions Erupt
Boooring
If You Can't Say Something Nice, ....
Jargon, Slang & Rare Words
Whining and Griping
Expressing Opinions
Talking Too Much
Dialogue vs. Debate
Talking "To" vs. "At"
It's About Them
Neutral Language
I Don't Care
Gossip
Triangles
Humor
The Dreaded Political Conversation
Politically Correct
When You Have to Give Criticism
Saying NO and Meaning It